wol logo3

Wiltshire is going Superfast, Get Connected!

wclogo

Frequently asked questions

Search

About The Project

  • What is the Intervention Area?
  • How was the rollout designed?
  • What if the exchange that serves my telephone line is not in Wiltshire?
  • What is Wiltshire Council's obligation with regards providing better broadband?
  • How can I tell if I am in the Intervention Area?
  • I have looked on your Postcode Checker and I am not in the Intervention Area, can I be added?
  • I am in the Intervention Area, does that mean I will definitely get fibre broadband?
  • How do I know if I will get fibre broadband as part of the Wiltshire Online project?
  • Our neighbouring village is a similar size to ours, they are included in your rollout but we are not in your build plans. Why is that?
  • My community is not included in your build plans, who can we lobby?
  • Why can my neighbour get a fibre service but I can't?
  • What about Exchange Only lines?
  • How much will it cost me to have my existing connection moved to a nearer cabinet?
  • If you can't bring fibre to me, can't you just improve my mobile signal instead?
  • When am I getting the Government's guaranteed Universal Service Obligation (USO) of 10Mbps?

The Fibre Broadband Service

  • I have been told I can access a fibre service but my broadband is no quicker. Why is that?
  • I have contacted my Internet Service Provider and they say I cannot order a fibre service. Why is that?
  • My current service meets my needs, do I have to upgrade to fibre broadband?
  • I want to upgrade, do I have to order my fibre broadband from BT?
  • I have ordered a new fibre service and needed a visit from Openreach. Their engineer didn't turn up; can you tell me why?
  • I have bought a fibre service from my Internet Service Provider (ISP) but I am not getting the speeds they promised me. What can Wiltshire Online do about it?
  • You have upgraded my cabinet but I still can't get superfast broadband. Why?
  • I have just bought a new build property and don't have access to fibre broadband. What is Wiltshire Online doing about it?
  • My cabinet is due to be upgraded commercially but the availability date keeps moving back. What can Wiltshire Online do about it?

Better Broadband Scheme (USC)

  • What is the Better Broadband Scheme?
  • Who is eligible?
  • How do I check if I'm eligible?
  • What help can I get if I'm eligible?
  • What costs are not covered?
  • What quality of broadband can I expect to receive from the scheme?
  • How do I apply?
  • Do I have to take out a contract?
  • When is the scheme open until?
  • Are there other options if my broadband speed is less than 2Mbps?
  • Can the subsidy be used to support fibre broadband?
  • I am in a superfast rollout area but will not be upgraded for a long time and my speed is less than 2Mbps. Am I eligible?
  • Superfast broadband is planned to be delivered to my area. Why do I have to wait rather than get a subsidy now?
  • Who is the scheme managed and funded by?
  • I am a telecom provider, how do I get involved in the scheme?

Project Timeline

  • How do you decide the order of the rollout?
  • Why can't you tell me exactly when I am going to get fibre broadband?
  • How do I keep up to date with progress of the rollout in my area?
  • What is involved with getting fibre broadband from the exchange to my cabinet?

Simple Guide to Broadband Speed

  • What does Mbps mean?
  • What does download and upload mean?
  • What is superfast broadband?
  • Why do I need superfast broadband?
  • Why does my broadband speed fluctuate?
  • Who do I contact about my broadband speed?
  • My broadband speed is so slow, I have changed from one Internet Service Provider to another but the service is still poor, what is going on?
  • What can I do to speed up a slow broadband connection?

Wiltshire Online uses Cookies to enhance your web browsing experience.

Please click below to allow cookies on your browser. Learn more

Allow Cookies

We would like to place cookies on your computer to help us make our website, and your experience of using it, better. You can access the content on this page without setting cookies but the site will not remember you and you will be required to enter your details again.

To find out more about the cookies, see our privacy policy