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Wiltshire is going Superfast, Get Connected!


Frequently asked questions


About The Project

  • What is the Intervention Area?
  • How was the rollout designed?
  • What if the exchange that serves my telephone line is not in Wiltshire?
  • What is Wiltshire Council's obligation with regards providing better broadband?
  • How can I tell if I am in the Intervention Area?
  • I have looked on your Postcode Checker and I am not in the Intervention Area, can I be added?
  • I am in the Intervention Area, does that mean I will definitely get fibre broadband?
  • How do I know if I will get fibre broadband as part of the Wiltshire Online project?
  • Our neighbouring village is a similar size to ours, they are included in your rollout but we are not in your build plans. Why is that?
  • My community is not included in your build plans, who can we lobby?
  • Why can my neighbour get a fibre service but I can't?
  • What about Exchange Only lines?
  • How much will it cost me to have my existing connection moved to a nearer cabinet?
  • If you can't bring fibre to me, can't you just improve my mobile signal instead?
  • When am I getting the Government's guaranteed Universal Service Obligation (USO) of 10Mbps?

The Fibre Broadband Service

  • I have been told I can access a fibre service but my broadband is no quicker. Why is that?
  • I have contacted my Internet Service Provider and they say I cannot order a fibre service. Why is that?
  • My current service meets my needs, do I have to upgrade to fibre broadband?
  • I want to upgrade, do I have to order my fibre broadband from BT or Gigaclear?
  • I have ordered a new fibre service and needed a visit from Openreach. Their engineer didn't turn up; can you tell me why?
  • I have bought a fibre service from my Internet Service Provider (ISP) but I am not getting the speeds they promised me. What can Wiltshire Online do about it?
  • You have upgraded my cabinet but I still can't get superfast broadband. Why?
  • I have just bought a new build property and don't have access to fibre broadband. What is Wiltshire Online doing about it?
  • My cabinet is due to be upgraded commercially but the availability date keeps moving back. What can Wiltshire Online do about it?
  • I'm thinking of buying a house in Wiltshire, what sort of things should I look for to ensure I get decent broadband speeds?

Better Broadband Scheme (USC)

  • What is the Better Broadband Scheme?
  • Who is eligible?
  • How do I check if I'm eligible?
  • What help can I get if I'm eligible?
  • What costs are not covered?
  • What quality of broadband can I expect to receive from the scheme?
  • How do I apply?
  • Do I have to take out a contract?
  • Are there other options if my broadband speed is less than 2Mbps?
  • Can the subsidy be used to support fibre broadband?
  • I am in a superfast rollout area but will not be upgraded for a long time and my speed is less than 2Mbps. Am I eligible?
  • Superfast broadband is planned to be delivered to my area. Why do I have to wait rather than get a subsidy now?
  • Who is the scheme managed and funded by?
  • I am a telecom provider, how do I get involved in the scheme?

Project Timeline

  • How do you decide the order of the rollout?
  • Why can't you tell me exactly when I am going to get fibre broadband?
  • How do I keep up to date with progress of the rollout in my area?
  • What is involved with getting fibre broadband from the exchange to my cabinet?

Simple Guide to Broadband Speed

  • What does Mbps mean?
  • What does download and upload mean?
  • What is superfast broadband?
  • Why do I need superfast broadband?
  • Why does my broadband speed fluctuate?
  • Who do I contact about my broadband speed?
  • My broadband speed is so slow, I have changed from one Internet Service Provider to another but the service is still poor, what is going on?
  • What can I do to speed up a slow broadband connection?

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