PLEASE USE OUR POSTCODE CHECKER TO IDENTIFY IF YOUR POSTCODE IS INCLUDED AS PART OF OUR CURRENT PLANS.
Our postcode checker reflects our current and future deployment which has a focus on delivering a service of 24Mbps+. The high level plans are communicated at a postcode level, subject to successful survey.
IMPORTANT INFORMATION: Not all premises within the same postcode area may be able to order an improved service at the same time; this is because some postcodes may be served by more than one infrastructure and it may be that not all of the infrastructure has been or will be upgraded
This is an extremely large and complex infrastructure project which has to be undertaken in stages. The first stage is to plan the deployment taking into account many factors including geography, planning requirements and the location of the existing telecoms infrastructure; these factors dictate the order of the roll out. This approach will ensure the best value for money, but it does mean that we cannot deviate from how the network will be rolled out across the county as doing so would result in a time-consuming and costly project and would ultimately reduce the number of premises we are able to deliver superfast broadband to.
If you would like to sign up to an alert if and when your infrastructure goes live, please click here.
If you would like to keep up to date with progress of the build you can use the Openreach Where and When website here.
If you would like to contact us about your particular premises, please use our Contact Us form here.
ORDERING A FIBRE SERVICE
The improved infrastructure will be used by Internet Service Providers (ISPs) to offer a range of broadband packages to customers. If your current broadband package meets your needs, then you do not need to do anything. However, if you want more than what you are currently receiving (for example faster speeds) you will need to upgrade your existing package. It is important to note that your broadband speed does not automatically improve, you do need to upgrade to a fibre package in order to benefit from a fibre service.
Although BT are installing the infrastructure, they are providing an open network which means a wide range of ISPs will be given the opportunity to offer their services across the improved network; this means you should be able to choose from a range of providers to purchase the best package to suit your needs. However, please note that the decision to provide services will be down to each individual ISP according to their business model and is outside of the control of this project.
Before ordering a new service, especially if you are considering changing providers, we would advise checking with your existing ISP that you are not tied into a contract as it may cost you to move.
If you are looking to change your package because you want to improve the speed you are getting, then you can check our FAQs to understand what different factors can affect the speed you end up receiving.
To check out the best deals for your area, there are multiple broadband comparison sites you can use to check what ISPs are offering. Click on the Ofcom (Office of Communications) website link which will give you access to Ofcom accredited comparison websites: Ofcom website. We would always recommend the use of a broadband comparison website to identify those ISPs who have chosen to provide a fibre service from the upgraded infrastructure; do not assume that your existing ISP will be offering a fibre service as not all ISPs choose to do so.
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